Shipping policy

Store Name: openadon

Support Email: KathrynCole7114@hotmail.com

Effective Date: 2026

This Shipping Policy governs all shipping, delivery, and logistics terms for all small household goods and home accessories purchased from the openadon Shopify store. By placing an order on our website, you agree to the shipping terms stated below. This policy works in conjunction with our Terms of Service, Return & Refund Policy, and Privacy Policy.

1. Processing Time

All orders require a standard processing period before shipment. Our team will verify order information, inspect products, pack items, and arrange logistics delivery.

Standard Processing: 1–5 business days
Peak Season & Holiday Processing: 5–7 business days (due to order volume surges and warehouse holidays)

Processing time does not include shipping transit time, weekends, or public holidays. Orders with incomplete shipping information, pending payment verification, or address confirmation delays will be processed after all information is confirmed.

2. Shipping Time & Delivery Estimates

We provide worldwide shipping services to most countries and regions. All delivery times are estimated and not guaranteed, which may vary due to logistics carriers, distance, customs clearance, and seasonal factors.

Standard International Shipping: 10–25 business days
Expedited Shipping (if applicable): 5–12 business days

Delivery delays may occur during peak shopping seasons, international holidays, extreme weather conditions, customs inspections, or local postal service adjustments. openadon will not be responsible for late deliveries caused by third-party logistics factors.

3. Shipping Fees & Calculation Rules

Shipping costs are calculated automatically at checkout based on the product weight, package size, shipping destination, and selected shipping method.

All displayed product prices on our store do not include shipping fees, import taxes, customs duties, or local sales taxes.
Customers are fully responsible for all shipping charges incurred from the order.
We may launch free shipping promotions for specific regions or order amounts from time to time, which will be subject to the activity rules displayed at checkout.

4. Customs, Duties & Taxes

All international orders may be subject to import duties, customs fees, VAT, or local taxes charged by the destination country’s customs department.

Customer Responsibility: Any customs duties, import taxes, or handling fees are the sole responsibility of the customer.
Customs Clearance: Packages may be held for customs inspection, which may extend delivery time. We do not cover costs or delays caused by customs procedures.
In rare cases, customs may determine to return or discard packages due to local import regulations. Relevant losses and return shipping fees shall be borne by the customer.

5. Order Tracking

Once your order is shipped, we will send a confirmation email with a valid tracking number and tracking link to your registered email address (KathrynCole7114@hotmail.com for order contact). You can monitor your package shipping status in real time through the tracking number.

Tracking information may take 24–48 hours to update after shipment due to logistics system synchronization delays.

6. Shipping Address Modification

Customers are responsible for entering accurate and complete shipping and billing addresses before completing payment.

Address modifications are only allowed before the order is shipped. Please contact our support email immediately if you need to adjust your address.
Once the package is dispatched, no address changes can be made.
Failed delivery, package return, or loss caused by incorrect address input is the customer’s responsibility, and no free reshipment or full refund will be provided.

7. Undeliverable & Returned Packages

Packages may be returned to our warehouse or marked undeliverable for the following reasons: incorrect shipping address, recipient refusal to receive, unclaimed package, customs rejection, or local delivery failure.

Returned packages due to customer-side issues will incur return shipping fees and handling fees, which will be deducted from the refund amount.
Customers can choose to reship the item by paying additional shipping costs.
We reserve the right to discard long-term unclaimed returned packages in accordance with logistics regulations to avoid warehousing overstock.

8. Lost or Damaged Packages in Transit

8.1 Lost Packages

If your package is confirmed lost by the logistics carrier during transit, please contact our support team with your order number and tracking information. We will verify the situation and provide a full refund or free reshipment solution for eligible orders.

8.2 Damaged Packages

If you receive a broken, damaged, or incomplete product due to shipping transit issues, please submit clear photos and videos of the outer package and damaged products within 7 days after delivery. We will arrange replacement, partial refund, or full refund according to the actual situation.

9. Shipping Exclusions

We do not ship to regions restricted by international trade policies, local embargo rules, or logistics carrier service limitations. We reserve the right to cancel orders that cannot be shipped normally due to regional restrictions and issue full refunds for paid orders.

10. Policy Updates

openadon reserves the right to update and revise this Shipping Policy at any time without prior notice. All changes will take effect immediately after being posted on our store policy page. Continued use of our store and placement of orders after policy updates constitute your acceptance of the revised terms.