Refund policy

Store Name: openadon

Support Email: KathrynCole7114@hotmail.com

Effective Date: 2026

Thank you for shopping with openadon. This Return & Refund Policy applies to all physical home goods, small furniture, and household accessories purchased on our Shopify store. By placing an order with us, you agree to the terms below.

1. Return Eligibility & Timeframe

We accept returns and refunds for most unused, unopened, and undamaged home goods within 30 calendar days of delivery date. To qualify for a return:

Items must be new, unused, and intact with no scratches, stains, assembly marks, or signs of installation/usage.
All original packaging, boxes, manuals, hardware, and accessories must be included and unharmed.
Customers must provide valid order confirmation or proof of purchase.

Any items returned after the 30-day window, or items that are worn, damaged, assembled, or missing parts due to customer misuse, are not eligible for refund or exchange.

2. Non-Returnable Items

The following categories are final sale and cannot be returned or refunded:

Clearance, discounted, and flash sale items
Customized, personalized, or made-to-order home goods
Disposable household accessories
Items damaged due to improper assembly, misuse, or customer negligence

3. How to Initiate a Return

Please do not send returns without prior approval. To start a return request:

Contact our support team via email: KathrynCole7114@hotmail.com
Include your order number, item name, and reason for return
Wait for our team to review and send return instructions and return authorization (RA) number
Pack the item securely, mark the RA number on the package, and ship it back following our guidelines

Return requests without valid RA numbers may be rejected or delayed.

4. Return Shipping & Fees

Customer’s responsibility: For voluntary returns (change of mind, wrong size, no longer needed), customers are responsible for all return shipping fees, handling charges, and customs fees (if applicable). Original shipping costs are non-refundable.
Our responsibility: If items arrive defective, damaged, broken, or incorrect due to our shipping or packing error, we will cover return shipping costs or provide free replacement.

We recommend using a trackable shipping service for returns, as we are not responsible for lost or damaged return packages in transit.

5. Inspection & Refund Processing

Once we receive and inspect your returned item, we will confirm the return status within 3–5 business days.

If your return is approved, a full or partial refund will be processed to your original payment method within 5–10 business days. The actual arrival time of funds depends on your bank and payment provider’s processing speed, which may take 1–2 additional billing cycles.

Partial refunds may be issued if the item is returned with missing parts, minor damage, or incomplete packaging.

6. Damaged & Defective Items

If you receive damaged, defective, or wrong items, please contact us within 7 days of delivery with clear photos/videos of the product damage, packaging condition, and order information. We offer the following solutions based on your preference:

Full refund without returning the item (for minor defective issues)
Free replacement shipment
Partial refund + keep the item

7. Exchanges

We offer exchanges for unused and eligible home goods within the 30-day return window. If you need to exchange for a different color, size, or style, please email our support team first. You will only need to pay the price difference (if any).

8. Late or Missing Refunds

If you have not received your refund after 10 business days:

Check your bank account and payment wallet transaction records first
Contact our support email: KathrynCole7114@hotmail.com to follow up

9. Policy Updates

We reserve the right to update or modify this Return & Refund Policy at any time without prior notice. All changes take effect immediately after posting on our store policy page.